Do we disclose your personal information to anybody?
Moss Vale Volkswagen may disclose your personal information in certain circumstances.
For example: Sometimes we are required or authorized by law to disclose your personal information. For example we may disclose your personal information during the registration or transfer of a vehicle, or to an insurance company transacting Compulsory Third Party insurance. We may also disclose your personal information to the Motor Vehicle Manufacturer or Distributor to ensure the proper registration of Warranty details for the protection of the customer's vehicle.
Ensuring your personal information is up to date
Moss Vale Volkswagen relies upon the personal information we hold about you to efficiently conduct our business of providing motor vehicle sales and services. For this reason it is extremely important that the information we collect is accurate, complete and up to date.
During the course of our business relationship with you, we may ask you, from time to time to tell us of any changes to your personal information; however, you may wish to contact us at anytime to furnish us with changes to your circumstances.
Is my personal information secure?
The protection of your personal information is a priority for Moss Vale Volkswagen.
We take all reasonable precautions to safeguard your personal information from loss, misuse, unauthorized access, modification or disclosure.
Moss Vale Volkswagen employs a number of means to protect your personal information including:
- Restricted access to personal information
- We enter into confidentiality agreements with employees, contractors and third party organizations
- Regular reviewing and testing of our technology in order to improve the levels of security
Can I access the personal information Moss Vale Volkswagen holds about me?
You may request access to any of the personal information we hold about you.
In most cases, a summary of personal information such as your name and address details, contact telephone numbers are freely available to you by contacting any one of our branches.
All requests for access to personal information will be handled as quickly as possible and we shall endeavour to process any request for access within 30 days of having received the request. For requests for information which may be held in archives, a fee may be charged to cover the cost of retrieval and the supply of the information to you.
Moss Vale Volkswagen may be required by law to retain your personal information for a period of time after you have finished a relationship with us. After the required time has passed, we will attend to the destruction or deletion of your personal information.